Customer Service

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Customer Service

Contact Us

Call/Phone

1-800-11-9949

011-3900 1111

(For Consumer Loan customers)

Email

Send an email to WeCare@citi.com (Consumer Loan customers)

Send an email to serviceindia.cfil@citi.com (Asset Backed Finance customers whose loans are closed as of Mar 1, 2023)

Please note that only emails sent to the above email ID’s will be responded to and processed.

Website

www.citicorpfinance.co.in

Escalation Channels

If you are not satisfied with the response received from the above-mentioned Contact channels, you may contact or write to us at the following escalation channels. These Officers may be reached in their offices during 10:00 am to 06:00 pm on Monday to Friday.

Principal Nodal Officer

Mr. Arjun Swarup

Citicorp Finance (India) Limited.

First International Financial Centre,

Plot Nos C-54 and C-55,

G-Block, Bandra Kurla Complex,

Bandra East, Mumbai - 400 051.

Phone: +91-22-6175-6848

Cfil.principal.nodal.officer@citi.com


CFIL Managing Director

If you are not satisfied with the response at the first level of escalation, you may raise the grievance with Managing Director whose contact details are as furnished below:

Email ID : managingdirector.CFI@citi.com


CFIL shall endeavor to respond to each complaint within one month from the date of receipt of the complaint.

Escalation to Ombudsman Appointed by Reserve Bank of India

In case the complaint is not redressed within a period of one month or if you are dissatisfied with the response given, you may write to the Ombudsman appointed by Reserve Bank of India under Integrated Ombudsman Scheme 2021. The details of the Ombudsman scheme are displayed in the branch notice boards. Our staff would explain the procedure in this regard.

Additionally, the detailed Ombudsman Scheme is available on our website.

Contact details of the Principal Nodal Officer (PNO), Ombudsman’s Centralized Receipt and Processing Centre (CRPC) and Complaint Form:(Click here)

If you are not satisfied with decision of Ombudsman, the Appellate Authority is: The Executive Director-in charge of Consumer Education and Protection Department of RBI.

Refer to www.rbi.org.in for further details of the Scheme