Customer Service

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Customer Service
COMMERCIAL LOANS

Contact Us (Construction Equipment, Commercial Vehicle, Loan Against Securities and Trade Advance)

Helpline

Customers can call us at our centralized helpline toll free no. 1800-26-70-124

Timing: Monday - Friday (10.00 AM - 06.00 PM)

E-mail

Send an E-mail to wecare.cfil.india@citi.com

Mail

Write in to us at: Customer Service, Citicorp Finance (India) Limited, 3 LSC, Pushp Vihar,
New Delhi – 110062.

Website

www.citicorpfinance.co.in

Branches:

The list of branches are available on our website:
https://www.citicorpfinance.co.in/CFIL/locate-us.htm and our branches are operational between 10.00 am to 06.00 pm on Monday to Friday.

Escalation Channels

If you are not satisfied with the response received from the above-mentioned Contact channels, you may contact or write to us at the following escalation channels. These Officers may be reached in their offices during 10.00 am to 06.00 pm on Monday to Friday.

Click on to expand and on to minimise the details.

If you are not satisfied with the response received from your contact in CFIL, you may raise the issue with Grievance Redressal Officer whose address and contact details are as furnished below:

Mr. Abhishek Kumar
Citicorp Finance (India) Limited.
3, Local Shopping Complex (LSC),
Pushp Vihar, New Delhi - 110062
91 11 44002168
GRODESK@citi.com

CONSUMER LOANS

HCL Technology is the Authorized and exclusive service partner of Citicorp Finance India Limited.

Contact Us (Personal Loan, Home Equity, Home Loan, Consumer Durable, Two-Wheeler, Auto Loan)

Call:

Customers can call us at our helpline: 39001111* (local charges applicable) or 1800 119 949 (Toll Free - MTNL, BSNL, Airtel, Reliance, TATA, Idea, Vodafone and Aircel users) between 9.00 am to 6.00 pm Monday to Friday.

*Landline: You can dial the number directly from any landline within India. Do not prefix any code (Local charges applicable).

*Mobile: Local STD code of that particular city has to be prefixed from any Mobile within India (Local charges applicable).

E-mail:

Send an e-mail to wecare@citi.com

Mail:

Write in to us at: Customer Service, Citicorp Finance (India) Limited, 3 LSC, Pushp Vihar,
New Delhi – 110062.

Website:

www.citicorpfinance.co.in

Branch:

Citicorp Finance (India) Limited, 3 LSC, Pushp Vihar, New Delhi – 110 062.

Escalation Channels

If you are not satisfied with the response received from the above-mentioned Contact channels, you may contact or write to us at the following escalation channels. These Officers may be reached in their offices during 10.00 am to 06.00 pm on Monday to Friday.

Click on to expand and on to minimise the details.

If you are not satisfied with the response received from your contact in CFIL, you may raise the issue with Grievance Redressal Officer whose address and contact details are as furnished below:

Mr. Abhishek Kumar
Citicorp Finance India limited
3, Local Shopping Complex (LSC),
Pushp Vihar, New Delhi - 110062
91 11 44002168
GRODESK@citi.com

OTHER LOANS

Contact Us (Margin Securities Backed Financing (MSBF), Corporate Loan and Loans to Mid-Market Segment Companies)

Please get in touch with your respective Relationship Managers as and when required.

Escalation Channels

If you are not satisfied with the response received from the above-mentioned Contact channels, you may contact or write to us at the following escalation channels. These Officers may be reached in their offices during 10.00 am to 06.00 pm on Monday to Friday.

Click on to expand and on to minimise the details.

If you are not satisfied with the response received from your contact in CFIL, you may raise the issue with Grievance Redressal Officer whose address and contact details are as furnished below:

Mr. Abhishek Kumar
Citicorp Finance (India) Limited.
3, Local Shopping Complex (LSC),
Pushp Vihar, New Delhi - 110062
91 11 44002168
GRODESK@citi.com