Contact Us (Construction Equipment, Commercial Vehicle, Loan Against Securities and Trade Advance)
Helpline
Customers can call us at our centralized helpline toll free no. 1800-26-70-124
Timing: Monday - Friday (10.00 AM - 06.00 PM)
E-mail
Send an E-mail to wecare.cfil.india@citi.com
Mail
Write in to us at: Customer Service, Citicorp Finance (India) Limited, 3 LSC, Pushp Vihar,
New Delhi – 110062.
Website
www.citicorpfinance.co.in
Branches:
The list of branches are available on our website: https://www.citicorpfinance.co.in/CFIL/locate-us.htm and our branches are operational between 10.00 am to 06.00 pm on Monday to Friday.
Escalation Channels
If you are not satisfied with the response received from the above-mentioned Contact channels, you may contact or write to us at the following escalation channels. These Officers may be reached in their offices during 10.00 am to 06.00 pm on Monday to Friday.
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If you are not satisfied with the response received from your contact in CFIL, you may raise the issue with Grievance Redressal Officer whose address and contact details are as furnished below:
Grievance Redressal Officer
Citicorp Finance (India) Limited.
3, Local Shopping Complex (LSC),
Pushp Vihar, New Delhi - 110062
Email ID : GRODESK@citi.com
If you are not satisfied with the response at the first level of escalation, you may raise the grievance with the Principal Nodal Officer (PNO) whose address and contact details are as furnished below:
Mr. Anurag Jain
Principal Nodal Officer (PNO)
Citicorp Finance (India) Limited.
3, Local Shopping Complex (LSC),
Pushp Vihar, New Delhi - 110062
91 11 4400 2148
Cfil.principal.nodal.officer@citi.com
If you are not satisfied with the response at the first level of escalation, you may raise the grievance with Managing Director whose contact details are as furnished below:
Email: managingdirector.CFI@citi.com
CFIL shall endeavor to respond to each complaint within one month from the date of receipt of the complaint.
In case the complaint is not redressed within a period of one month or if you are dissatisfied with the response given, you may write to the Ombudsman appointed by Reserve Bank of India under Integrated Ombudsman Scheme 2021. The details of the Ombudsman scheme are displayed in the branch notice boards. Our staff would explain the procedure in this regard.
Additionally, the detailed Ombudsman Scheme is available on our website.
Contact details of the Principal Nodal Officer (PNO), Ombudsman’s Centralized Receipt and Processing Centre (CRPC) and Complaint Form:(Click here)
If you are not satisfied with decision of Ombudsman, the Appellate Authority is: The Executive Director-in charge of Consumer Education and Protection Department of RBI.
Refer to www.rbi.org.in for further details of the Scheme
HCL Technology is the Authorized and exclusive service partner of Citicorp Finance India Limited.
Contact Us (Personal Loan, Home Equity, Home Loan, Consumer Durable, Two-Wheeler, Auto Loan)
Call:
Customers can call us at our helpline: 39001111* (local charges applicable) or 1800 119 949 (Toll Free - MTNL, BSNL, Airtel, Reliance, TATA, Idea, Vodafone and Aircel users) between 9.00 am to 6.00 pm Monday to Friday.
*Landline: You can dial the number directly from any landline within India. Do not prefix any code (Local charges applicable).
*Mobile: Local STD code of that particular city has to be prefixed from any Mobile within India (Local charges applicable).
E-mail:
Send an e-mail to wecare@citi.com
Mail:
Write in to us at: Customer Service, Citicorp Finance (India) Limited, 3 LSC, Pushp Vihar,
New Delhi – 110062.
Website:
www.citicorpfinance.co.in
Branch:
Citicorp Finance (India) Limited, 3 LSC, Pushp Vihar, New Delhi – 110 062.
Escalation Channels
If you are not satisfied with the response received from the above-mentioned Contact channels, you may contact or write to us at the following escalation channels. These Officers may be reached in their offices during 10.00 am to 06.00 pm on Monday to Friday.
Click on
to expand and on
to minimise the details.
If you are not satisfied with the response received from your contact in CFIL, you may raise the issue with Grievance Redressal Officer whose address and contact details are as furnished below:
Grievance Redressal Officer
Citicorp Finance India limited
3, Local Shopping Complex (LSC),
Pushp Vihar, New Delhi - 110062
Email ID :
GRODESK@citi.com
If you are not satisfied with the response at the first level of escalation, you may raise the grievance with the Principal Nodal Officer (PNO) whose address and contact details are as furnished below:
Mr. Anurag Jain
Principal Nodal Officer (PNO)
Citicorp Finance (India) Limited.
3, Local Shopping Complex (LSC),
Pushp Vihar, New Delhi - 110062
91 11 4400 2148
Cfil.principal.nodal.officer@citi.com
If you are not satisfied with the response at the first level of escalation, you may raise the grievance with Managing Director whose contact details are as furnished below:
Email: managingdirector.CFI@citi.com
CFIL shall endeavor to respond to each complaint within one month from the date of receipt of the complaint.
In case the complaint is not redressed within a period of one month or if you are dissatisfied with the response given, you may write to the Ombudsman appointed by Reserve Bank of India under Integrated Ombudsman Scheme 2021. The details of the Ombudsman scheme are displayed in the branch notice boards. Our staff would explain the procedure in this regard.
Additionally, the detailed Ombudsman Scheme is available on our website.
Contact details of the Principal Nodal Officer (PNO), Ombudsman’s Centralized Receipt and Processing Centre (CRPC) and Complaint Form:(Click here)
If you are not satisfied with decision of Ombudsman, the Appellate Authority is: The Executive Director-in charge of Consumer Education and Protection Department of RBI.
Refer to www.rbi.org.in for further details of the Scheme
Contact Us (Margin Securities Backed Financing (MSBF), Corporate Loan and Loans to Mid-Market Segment Companies)
Please get in touch with your respective Relationship Managers as and when required.
Escalation Channels
If you are not satisfied with the response received from the above-mentioned Contact channels, you may contact or write to us at the following escalation channels. These Officers may be reached in their offices during 10.00 am to 06.00 pm on Monday to Friday.
Click on
to expand and on
to minimise the details.
If you are not satisfied with the response received from your contact in CFIL, you may raise the issue with Grievance Redressal Officer whose address and contact details are as furnished below:
Grievance Redressal Officer
Citicorp Finance (India) Limited.
3, Local Shopping Complex (LSC),
Pushp Vihar, New Delhi - 110062
Email ID : GRODESK@citi.com
If you are not satisfied with the response at the first level of escalation, you may raise the grievance with the Principal Nodal Officer (PNO) whose address and contact details are as furnished below:
Mr. Anurag Jain
Principal Nodal Officer (PNO)
Citicorp Finance (India) Limited.
3, Local Shopping Complex (LSC),
Pushp Vihar, New Delhi - 110062
91 11 4400 2148
Cfil.principal.nodal.officer@citi.com
If you are not satisfied with the response at the first level of escalation, you may raise the grievance with Managing Director whose contact details are as furnished below:
Email: managingdirector.CFI@citi.com
CFIL shall endeavor to respond to each complaint within one month from the date of receipt of the complaint.
In case the complaint is not redressed within a period of one month or if you are dissatisfied with the response given, you may write to the Ombudsman appointed by Reserve Bank of India under Integrated Ombudsman Scheme 2021. The details of the Ombudsman scheme are displayed in the branch notice boards. Our staff would explain the procedure in this regard.
Additionally, the detailed Ombudsman Scheme is available on our website.
Contact details of the Principal Nodal Officer (PNO), Ombudsman’s Centralized Receipt and Processing Centre (CRPC) and Complaint Form:(Click here)
If you are not satisfied with decision of Ombudsman, the Appellate Authority is: The Executive Director-in charge of Consumer Education and Protection Department of RBI.
Refer to www.rbi.org.in for further details of the Scheme
