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Escalation Channels
If you are not satisfied with the response received from the above-mentioned Contact channels, you may contact or write to us at the following escalation channels. These Officers may be reached in their offices during 10:00 am to 06:00 pm on Monday to Friday.
Principal Nodal Officer
Mr. Arjun Swarup
Citicorp Finance (India) Limited.
First International Financial Centre,
Plot Nos C-54 and C-55,
G-Block, Bandra Kurla Complex,
Bandra East, Mumbai - 400 051.
Phone: +91-22-6175-6848
Cfil.principal.nodal.officer@citi.com
CFIL Managing Director
If you are not satisfied with the response at the first level of escalation, you may raise the grievance with Managing Director whose contact details are as furnished below:
Email ID : managingdirector.CFI@citi.com
CFIL shall endeavor to respond to each complaint within one month from the date of receipt of the complaint.
Escalation to Ombudsman Appointed by Reserve Bank of India
In case the complaint is not redressed within a period of one month or if you are dissatisfied with the response given, you may write to the Ombudsman appointed by Reserve Bank of India under Integrated Ombudsman Scheme 2021. The details of the Ombudsman scheme are displayed in the branch notice boards. Our staff would explain the procedure in this regard.
Additionally, the detailed Ombudsman Scheme is available on our website.
Contact details of the Principal Nodal Officer (PNO), Ombudsman’s Centralized Receipt and Processing Centre (CRPC) and Complaint Form:(Click here)
If you are not satisfied with decision of Ombudsman, the Appellate Authority is: The Executive Director-in charge of Consumer Education and Protection Department of RBI.
Refer to www.rbi.org.in for further details of the Scheme